Company Info - Frequently Asked Questions
How do you pronounce VIATAS?
Phonetically it would be: "Vee-ah-tahs"
What cities does VIATAS serve?
VIATAS serves travelers in thousands of cities in more than 250 global metropolitan areas through its network of quality, like-minded, chauffeured transportation partners.
What payment types do you accept?
Visa, Mastercard, Amex, Discover, Cash and prearranged Pre-paid’s and Corporate accounts. Call our office for more details. 800-421-0607
Is my information secure on your web site?
Yes. Our website reservation system is encrypted for your security and protection.
How can I get a receipt?
VIATAS will automatically email you a receipt for each ride as soon as it is available. If you prefer not to get a receipt for every ride, simply change that communications preference in your profile. If you'd like to access a receipt online without logging in, simply click Request Receipt, enter the reservation number, passenger's name and email, and a receipt will be sent to you shortly.
Are you closed on Holidays?
We are open 24 hours a day, 365 days a year.
What kind of Chauffeurs do you have?
- - Professional & experienced
- - Complete MVR check
- - Complete background checks
- - Initial and random drug testing
- - Dedicated to service
What vehicle types do you offer?
Please see an overview of our fleet here
Do you have child seats in your vehicles?
Our vehicles do not carry child seats; however, child seats are available upon advanced request.
Do you meet passengers in the airport?
Yes, we provide "Meet and Greets."" Just select the Meet & Greet option on the web reservation form or request this option when speaking to a reservationist and a greeter will meet you in the baggage claim area with a sign that has your last name in bold letters. Please note that this service has an additional fee.
What happens if my flight is delayed?
If your flight is delayed or there are changes to your flight itinerary, please call us at 1-800-421-0607. We have the ability to monitor the status of your flight if you have provided your flight information, and our system will automatically update your reservation with any changes in ARRIVAL times, however, if your DEPARTURE is delayed, we do not modify scheduled pick-up times.
What happens if I miss my flight?
Please call if you have missed your flight or are bumped to a different flight.
What is your cancellation policy?
We have several different cancellations policies dependent upon the type of service you are using. Please review the cancellation policy listed on your confirmation.
Why is the amount I was quoted different from the amount I was charged?
Additional charges can be incurred due to extra stops, waiting time, etc. Please review our policy and call if you have any questions.